FAQ

 

How do I know if my order was submitted properly?  
After completing checkout, you'll be sent a confirmation via e-mail or via text, based on what option you chose at checkout.  If you ever have any questions about your order, please call us:  888-672-7876

 

Can I include a note or special instructions with my order? 
Yes. Special delivery instructions, alternative shipping addresses, etc. are accepted upon checkout.  You can also call us at 888-672-7876 to confirm we received your note!

 

I have an account but cannot remember my password. How do I retrieve it? 
You can reset your password by CLICKING HERE and it'll take you to the account login page.  Once there, you'll see "Forgot Your Password?", click on that to reset your password.  If you are still having issues, please contact us and we can manually reset the password for you.

 

How do I view my current account information? 
To view your account, click on 'Account' located in the menu on the top of every page.  This will show your current contact information, shipping/billing address and order/billing history.

 

Can I return an item that is defective, damaged, or I just don't want?  
If it does not fit, if you don't like the way it looks, or if it is unused, we take it back, we refund your money and there is no restocking fee.  This return policy does not apply to glass or seat orders, for which there is a 20% restocking fee.  We will not accept returns without a Return Materials Authorization Number (RMA#).  Please call 888-672-7876 to obtain an RMA#.  In the event of damage, shortage, or any error on any shipment, please contact us immediately via phone or email at info@rapartsinc.com for instructions.  Please save all the original packaging!

 

What happens if the item I ordered is not available? 

On occasion, an order may be delayed due to availability or other circumstances.  In the event there is a change or delay in filling your order, we will notify you via phone, mail or email.  We know that this can be inconvenient, so we offer one of the following alternatives as appropriate to your situation: (1) Offer a BACK-ORDER and new estimated delivery date.  You can wait for the new delivery or cancel the order for a full refund at any time prior to shipment. (2) CANCEL your order.  In rare situations, new circumstances may come to our attention after the placement of an order.  Therefore we reserve the right to cancel your order for a full refund at any time.

 

How long does it take to ship out of the warehouse?
Orders ship out within 24-48 business hours on average.  Normally same day if before 1PM EST.

 

How long does delivery to my address take?
Delivery is determined by the type of shipping you go with. Normally, all orders are delivered within 3-7 business days.  Many things can play a factor such as Location, Weather, and the items in the order.  If you have any questions, please reach out to us before ordering.  Call us at 888-672-7876 or email us using the form below.

 

How can I get in contact with a sales representative in my area?

Contact us by phone at 888-672-7876 or email us HERE